Privacy Policy

Our Commitment to Your Privacy

Based at the foot of the Rockies in Colorado Springs, we serve a global community of adventurers. We understand that trust is earned on the trail and in transactions alike. This Privacy Policy explains how Campmor Outdoor Clothing (“we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you visit campmorshops.com or interact with our services.

Information We Collect

To equip your adventures and provide a seamless experience, we collect information in several ways:

Information You Provide Directly

• Account Information: When you create an account, we collect your name, email address, and password.
• Purchase Information: When you make a purchase, we collect shipping and billing addresses, phone number, and payment information. We never store your full payment details on our servers—these are securely tokenized by our payment partners.
• Communication Data: When you contact our customer service team (“fellow adventurers”), we collect your contact information and the content of your messages.
• Preferences: Your saved payment preferences, shipping addresses, and product interests.

Information Collected Automatically

• Device and Usage Information: IP address, browser type, operating system, referring URLs, pages viewed, links clicked, and timestamps.
• Location Data: General location information derived from your IP address to provide region-specific content and comply with regional regulations.
• Cookies and Tracking Technologies: As detailed in the “Cookies and Tracking Technologies” section below.

Information from Third Parties

We may receive information from payment processors (like PayPal) and shipping partners to complete your orders and provide customer support.

How We Use Your Information

We use your information with the same purposefulness we apply to designing our gear—each piece serves a specific function in your adventure:

• To Process Transactions: To complete your purchases, process payments, and deliver your gear.
• To Provide and Improve Services: To operate, maintain, and enhance your experience on our website, including streamlining checkout processes.
• To Communicate With You: To send order confirmations, shipping notifications, and respond to your inquiries. With your consent, we may send promotional emails about new gear, sales, and outdoor tips.
• To Personalize Your Experience: To recommend products suited to your adventure profile and display relevant content.
• For Security and Fraud Prevention: To protect our community from unauthorized transactions and maintain the integrity of our services.
• To Comply With Legal Obligations: To meet regulatory requirements and respond to lawful requests.

Sharing and Disclosure of Information

We share your information only as necessary, much like sharing trail knowledge with fellow adventurers:

• Service Providers: We partner with trusted global providers for payment processing, shipping, email delivery, and analytics. These partners are contractually obligated to protect your information and use it only for the services they provide.
• Legal Requirements: We may disclose information if required by law, regulation, or legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With Your Consent: We will share information with third parties when you direct us to do so.

We do not sell your personal information to third parties for their marketing purposes.

International Data Transfers

As we serve a worldwide community of adventurers (with exceptions for security and logistical reasons in some remote regions and parts of Asia), your information may be transferred to and processed in countries other than your own. We ensure such transfers comply with applicable data protection laws and that your information remains protected to the standards described in this policy.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Your “adventure profile”—order history, preferences, and account information—remains accessible to you as long as your account is active.

Your Rights and Choices

You have rights regarding your personal information, just as you have choices about the gear you carry:

• Access and Update: You can access and update your account information through your Campmor account settings.
• Data Portability: You may request a copy of your personal data in a structured, machine-readable format.
• Deletion: You may request deletion of your personal information, subject to certain legal exceptions.
• Marketing Communications: You can opt-out of promotional emails by clicking the “unsubscribe” link in any marketing email or adjusting your account preferences.
• Cookies: You can control cookies through your browser settings as described below.
• Do Not Track: Our website does not currently respond to “Do Not Track” browser signals.

To exercise your rights, please contact us using the information in the “Contact Us” section below. We may need to verify your identity before processing certain requests.

Cookies and Tracking Technologies

Like trail markers guiding your way, cookies help us navigate your experience on our site:

• Essential Cookies: Required for basic site functionality, such as adding items to your cart and secure checkout.
• Performance Cookies: Help us understand how visitors interact with our website, allowing us to improve navigation and streamline processes.
• Functionality Cookies: Remember your preferences (like language or region) to personalize your experience.
• Advertising Cookies: Used to display relevant gear recommendations both on and off our site.

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website, particularly the checkout process.

Children’s Privacy

Our website is not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

Changes to This Privacy Policy

The trail evolves, and so may our privacy practices. We will update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, and other factors. We will notify you of material changes by posting the updated policy on our website with a new “Last Updated” date. We encourage you to review this policy periodically.