Welcome to Campmor Outdoor Clothing, where we equip adventurers for the trails, climbs, and journeys ahead. We understand that getting the right gear is part of the adventure itself. Our shipping and returns policies are designed to be as reliable and straightforward as the equipment we sell, ensuring your path to the perfect kit is smooth and supported.
Shipping Information
We ship globally to fuel adventures everywhere (excluding some remote regions and parts of Asia). Our goal is to get your gear to you efficiently and securely.
Order Processing
Once your order is placed and payment is confirmed, our team will process it within 1-2 business days. You will receive a confirmation email with your order details and tracking information once it ships.
Shipping Methods & Delivery Times
1. Standard Shipping
Carrier: DHL or FedEx
Cost: $12.95
Estimated Delivery: 10-15 business days after shipment.
Ideal for when you need your gear for an upcoming adventure. Provides full tracking and insurance.
2. Free Shipping
Carrier: EMS
Cost: FREE on all orders over $50.
Estimated Delivery: 15-25 business days after shipment.
A cost-effective option for planned adventures further out. Includes basic tracking.
Please Note: Delivery times are estimates and may vary due to customs processing, weather, or carrier delays. We recommend ordering well in advance of your planned trip.
Our Returns & Exchanges Promise
At Campmor, we stand behind our gear. If an item isn’t the right fit for your journey—literally or figuratively—our hassle-free process is here to help.
Key Policy Summary
- Return Window: 15 days from the date you receive your order.
- Condition: Items must be in new, unused condition with all original tags attached and in the original packaging.
- Refund Method: Refunds are issued to the original payment method (Visa, MasterCard, JCB, PayPal).
- Processing Time: 5-10 business days after we receive your return.
- Return Shipping: Customer’s responsibility, unless the item is defective or we sent the wrong product.
- Exchanges: Subject to product availability.
The Return & Exchange Process: A 5-Step Trail
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Initiate Your Return Request
Within 15 days of receiving your order, contact our customer service team at [email protected]. Include your order number and the items you wish to return/exchange. Using the template below will help us assist you faster.
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Receive Return Authorization & Instructions
We’ll email you a Return Authorization (RA) number and detailed instructions within 1-2 business days. Please do not ship items back without an RA number—this is crucial for efficient processing.
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Package Your Items Securely
Place the items in their original packaging with all tags attached. Include a copy of your packing slip or the RA email inside the package. Seal the box securely for its journey back to our headquarters.
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Ship Your Return
Ship your package to the address below using a trackable method. We recommend insuring your package. Return shipping costs are the customer’s responsibility unless the return is due to our error.
Return Address:
Campmor Outdoor Clothing
Returns Department
1459 Clover Drive
Colorado Springs, CO 80903, USA -
We Process Your Return
Once we receive and inspect your return (typically within 3-5 business days of arrival), we’ll process your refund or exchange. You’ll receive an email confirmation when the process is complete.
Return Request Email Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Body:
Dear Campmor Customer Service Team,
I would like to request a return/exchange for my recent order.
Order Number: [Your Order Number] Order Date: [Order Date] Items to Return/Exchange:
– [Item Name], [SKU if available], [Size/Color], Quantity: [X] – [Item Name], [SKU if available], [Size/Color], Quantity: [X]
Reason for Return/Exchange: [Please specify: Size issue, color preference, item defective, etc.]
For exchanges, desired replacement: [Item Name and Size/Color if applicable]
Please send the Return Authorization and instructions to this email address.
Thank you,
[Your Full Name] [Your Email Address] [Your Phone Number – Optional]
Refunds: Timing & Methods
Once your return is approved, here’s what to expect:
- Credit/Debit Cards (Visa, MasterCard, JCB): Refunds are initiated within 5-10 business days after we process your return. The timing for the credit to appear on your statement depends on your card issuer.
- PayPal: Refunds are typically processed within 3-7 business days after we process your return.
You will receive an email confirmation when your refund has been issued. Please note that original shipping charges are non-refundable unless the return is due to our error.
Important Exceptions: Non-Returnable Items
To ensure the safety, hygiene, and integrity of our gear for all adventurers, the following items cannot be returned once their packaging is opened or under specific conditions:
- Briefs & Boxers: For hygienic reasons, intimate apparel is final sale once the original packaging is opened.
- Bandanas & Masks: For health and hygiene considerations, these items cannot be returned once removed from their original packaging.
- Personalized or Customized Items: Any products that have been altered or customized specifically for you.
- Items Damaged by Misuse: Products damaged due to improper use, accidents, or normal wear and tear.
- Items Without Original Packaging & Tags: We cannot accept returns if the original packaging, tags, or labels are missing.
Exception to the Exception: If you receive a defective item or the wrong product, please contact us immediately at [email protected]. We will make it right and cover the return shipping costs.
Need a Different Size or Color? Exchanges Made Easy.
Follow the standard return process above, clearly stating you want an exchange and specifying your desired replacement item (subject to availability).
- If the new item costs more, you’ll be charged the difference plus any applicable shipping.
- If it costs less, we’ll refund the difference to your original payment method.
- Exchange requests may extend delivery time; we’ll provide an estimated timeline when processing your request.
Need Help With Your Return?
Our fellow adventurers in customer service are here to guide you. Reach out to us:
Email: [email protected]
Mail: Campmor Outdoor Clothing | 1459 Clover Drive, Colorado Springs, CO 80903, USA
Please always include your order number in any correspondence.
“Every return is part of the journey to finding your perfect gear. We’re committed to making that path as smooth as a well-maintained trail.”